Privacy policy

This Privacy Policy describes how Jjkaixiang handles personal information connected with Jjkaixiang .com, purchases, and customer support. Privacy questions can be sent to info@jjkaixiang.com.

Information collected through the store

To process an order or answer a question, we may handle your name, email address, telephone number, billing and delivery addresses, order details, payment status, and messages sent to customer service. If an account feature is available and you use it, we also process the information needed to provide that feature.

The payment provider selected at checkout handles payment credentials. Jjkaixiang uses payment confirmation and relevant transaction records to fulfill orders, issue refunds, and answer payment-related questions. Do not send full card numbers or passwords by email.

When you browse the website, technical information may be collected by the website or its service providers, such as IP address, browser type, device information, pages viewed, and interactions. Cookies or similar technologies may support the cart, security, and preferences.

How information is used

We use personal information to accept and fulfill orders, arrange delivery, send tracking updates, respond to customer service requests, process returns and exchanges, and issue refunds. We also use relevant records for accounting, fraud prevention, dispute handling, and compliance with legal obligations.

Where applicable law requires a lawful basis, order administration generally relates to performing the purchase contract or taking steps requested before purchase. Legal recordkeeping is based on applicable legal obligations. Security, fraud prevention, and dispute resolution may be based on legitimate interests, taking account of individual rights. We request consent where consent is required, including for certain nonessential cookies or promotional communications.

Service providers and disclosures

Information may be shared with providers that support the store, such as ecommerce hosting, payment processing, delivery, tracking, and customer support services. Each provider receives information relevant to the task it performs. A delivery provider, for example, needs recipient and address information to transport an order.

Analytics or advertising services may process relevant information when those services are enabled and legal requirements are met. Information may also be disclosed when required by law, in response to a lawful request, or to protect the rights, safety, or property of customers and the business.

Cookies and marketing choices

You can manage cookies through your browser settings and any cookie controls offered on the website. Restricting essential cookies may affect cart or checkout functions. Where consent is required, nonessential cookies are used only after the applicable choice has been provided.

If promotional messages are sent, you can unsubscribe through the message or contact us to stop them. Order, delivery, return, and refund communications may still be sent when needed to provide an existing service.

Retention and security

We retain information for as long as needed for the purpose for which it was collected and for applicable legal, accounting, or dispute-resolution requirements. The period depends on the type of record and whether an order, complaint, or dispute remains open.

No online transmission or storage system is completely secure. Contact us promptly if you believe information connected with your order has been used improperly so we can investigate and take appropriate action.

Your privacy requests

Depending on applicable law, you may request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to restrict or object to certain processing and to opt out of particular advertising-related uses. The rights available to you depend on your location and the processing involved.

Send privacy requests to info@jjkaixiang.com. We may verify your identity before responding. Some records may need to be retained to meet legal obligations. We respond within applicable legal time limits and do not penalize customers for making a lawful privacy request.

If a child may have submitted personal information through the store, contact us so we can investigate and take appropriate action under applicable privacy requirements. Please do not include unnecessary personal details in the first message.

Policy updates

We may update this policy when our services or legal obligations change. The current version will be published on this page, with additional notice where required. Updates do not remove rights that apply to information collected before the change.